Refund Policy
Last updated: January 1, 2025
Thank you for choosing VebChat. This Refund Policy explains our policy regarding refunds for our Services.
No Refund Policy
All sales are final. VebChat does not offer refunds for any subscription plans, services, or products purchased through our platform, except as specifically outlined in this policy.
Free Starter Package
We offer a free starter package that allows you to test our service before subscribing to any paid plans. With the free starter package, you can:
- Create and test chatbots with limited features
- Explore the platform's capabilities
- Evaluate if our service meets your needs
- Use the service indefinitely at no cost
Important: We encourage you to thoroughly test our free starter package before upgrading to any paid subscription. Once you subscribe to a paid plan, no refunds will be issued.
Subscription Cancellation
You may cancel your subscription at any time through your account settings. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- You will continue to have access to all paid features until your subscription expires
- Your account will be downgraded to the free starter package at the end of the billing period
- No refunds will be provided for the remaining time in your billing period
Exceptional Circumstances
In very limited circumstances, we may consider issuing a refund at our sole discretion. These circumstances may include:
- Technical issues that prevent you from using the service for an extended period
- Billing errors or duplicate charges
- Service outages that significantly impact your ability to use our platform
Any refund requests must be submitted within 30 days of the charge in question. We will review each request on a case-by-case basis, and our decision will be final.
Chargeback Policy
If you initiate a chargeback or dispute with your credit card company or payment processor, we reserve the right to:
- Immediately suspend or terminate your account
- Disable access to all services
- Pursue collection of any outstanding amounts
We encourage you to contact us directly before initiating any chargeback to discuss your concerns.
How to Contact Us
For billing inquiries, refund requests, or any other concerns, please contact us at:
- Email: support@vebchat.com
- Subject: Refund Request - [Your Account Email]
- Include: Your account information, order details, and reason for the refund request
We will respond to all inquiries within 5-7 business days.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will update the "Last updated" date to reflect when changes were made.
Contact Us
If you have any questions about this Refund Policy, please contact us at support@vebchat.com.