Privacy Policy

Last updated: January 1, 2025

VebChat ("we," "us," or "our") operates the VebChat website and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Information We Collect

Personal Information: We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support. This may include your name, email address, phone number, and payment information.

Usage Information: We automatically collect information about your use of our Services, including your IP address, browser type, device information, pages visited, and the time and date of your visits.

Chatbot Data: We collect and store conversations and interactions with chatbots created through our platform to improve our services and provide analytics.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Services
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

Third-Party Services

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access, update, or delete your personal information
  • The right to data portability
  • The right to object to processing
  • The right to restrict processing

Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@vebchat.com.